UnlockExpert.com is not affiliated with any Wireless Carrier/Manufacturer listed on our site. All illustrations, logos, pictures and links and provided for reference only.

The services provided on this website are strictly limited to the legal owner of the phone. Unlocking your phone is 100% legal in most countries such as USA, Canada, UK & Ireland, Barbados, Jamaica, and more. Please make sure it is legal to unlock your phone in the country you reside in.

It is illegal to alter or change IMEI numbers on cellular phones, punishable with up to 5 years in prison. If you ask us to do this, or how to do it we will delete your email or support ticket. We will not do it for anyone or for any reason so do not ask. If your phone has been reported lost or stolen, please don't ask us for service as you will be reported and our services will not work.

Please note UnlockExpert.com reserves the right to refund and/or refuse service to any customer without notice in any case of suspicious activity such as paying with an unverified PayPal account.

All services and products offered by UnlockExpert.com are guaranteed to work with a full money back guarantee. If the service we provide fails to unlock your cell phone, UnlockExpert.com will ask you to confirm that the details you have provided us when submitting the order (e.g. the IMEI number) are 100% correct. In the event that the submitted details are 100% correct, UnlockExpert.com reserves the right to seek further evidence to support your claim that the service did not actually unlock your cell phone. This may include sending a screenshot of the unlock software provided showing that it failed to unlock the phone or making a video recording containing images of the phone in question, the IMEI number on the sticker in the rear of the phone in question, the IMEI number displayed on the screen of the phone in question and the customer inserting an alternative SIM card and the resultant screen of the phone in question after it is switched on with the alternative SIM card inserted. These measures may seem a little extreme to most, however due to the electronic nature of our business, we have no other way to determine whether an unlock has been successful or not.

Order cancellations shall only be considered, if the order placed HAS NOT commenced processing. It is not possible to cancel an order once the service has been provided.

Services provided for cell phones that turn out to be barred or blacklisted, are not eligible for any refunds. A barred cell phone refers to a stolen cell phone or a cell phone that was reported ‘lost’ by the owner.

In the event that a refund is warranted, we will refund you back to your PayPal account.

In case of tangible products: Goods which are defective on receipt can be returned for replacement. Goods found to be defective within 30 days will be replaced. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. We do not give money back, instead we replace the item or give a credit to be used on our web page. All sales on unlocking boxes, unlocking clips or any other unlocking kits are FINAL and NON-REFUNDABLE due to the nature of these products. Shipping costs are NON-REFUNDABLE.